Privacy Policy
Newgrove (Aust) Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained through in-person interactions, telephone, email, our website (including website forms and usage data), and from third parties where applicable. We don’t guarantee the website links or privacy policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
What information do we collect?
When you interact with us, we may collect the following personal information:
Name
Phone number
Email address
Site address (for templating and installation purposes)
When do we collect personal information?
We collect personal information when you:
Make an enquiry in-store or through our website
Request a quote
Proceed with a job or order
Interact with our website or social media pages
Why do we collect personal information?
We collect your personal information so we can:
Provide our products and services to you
Process orders, payments, quotes and repairs
Arrange templating and installation at your site
Provide customer support
Communicate with you about your order or enquiry
Improve our website and overall customer experience
How do we store and protect personal information?
Your personal information is stored securely and protected from misuse, loss, and unauthorised access, modification or disclosure.
We retain your information for as long as necessary to fulfil the purposes described in this policy, and as required by law. Client records are generally kept for a minimum of 7 years.
When your information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
Disclosure of personal information
We do not sell or trade personal information. We may disclose personal information only in the following circumstances:
With suppliers, manufacturers and collaborating trades
Where you have given us consent
Where required or authorised by law
Website and social media
When you visit our website or interact with our social media, we may collect non-personal usage data such as pages visited, time on site, and device type. This helps us improve our online presence and is not linked to your personal identity unless you contact us directly.
Access or updating information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, please contact us in writing using the details below.
We may need to verify your identity before releasing information.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Newgrove (Aust) Pty Ltd
Email: reception@newgrovebenchtops.com.au
Phone: (03) 5248 7101
Address: 68 Leather Street, Breakwater VIC 3219